Engaging with

ABCARE Disability Support

We aim to provide superior consistent support.

Engaging with ABCARE the process

Engaging for Disability Support

What happens when you contact ABCARE Disability Support and would like to engage with our service:

Stage 1 - Engagement:

Your initial contact with ABCARE Disability Support will be with our Founder and Managing Director, Naomi Calver. Naomi has personal experience in disability which drives her passion and understanding to help engage you with the correct service plan that will meet your needs.

Once we have a clear understanding of the service you require to aid in achieving your NDIS goals, we will discuss your options. Should you decide to proceed with services with ABCARE Disability Support we will require the following information:

Full Name:


Date of Birth:

Best contact information and preferred method of contact:

NDIS Number:

Allocated budget for this service:

Copy of your NDIS goals:

This information will enable a service agreement to be created and provided for your review and consideration.

Stage 2 – Intake Meeting and Planning:

A meeting will be arranged with Managing Director, Naomi who will be introduced to your support team.

We encourage you to invite your support coordinator, family, or any persons in your support team to attend this meeting.

During this meeting it is important for us to compile all available information to enable us to support you safely and meet your needs. We want to get to know you!

Getting to know you can be time consuming and we estimate this meeting to take 1-2hrs.

It involves understanding you:

  • Your likes and dislikes.
  • Your preferences on who you would like to have on your support team.
  • What are your physical needs?
  • How can we support your emotional and mental health?

We conduct various risk assessments to ensure you are safe whilst receiving service with ABCARE Disability Support.

We offer a ‘meet and greet’ with your potential support worker. This enables you to discuss your needs with the person providing your support. We will discuss which days and times you require support and whether you would like buddy shifts to transition and introduce our team.

We will review your service agreement with you, explaining obligations from us and yourself and costs involved. This will be left with you to spend some time reviewing and provide the opportunity to contact us should you have any questions.

Finally, we talk about ABCARE and our team:  

You will be provided with a “WELCOME PACK” which includes information on advocacy, privacy, how we manage our complaints and incidents, and contact information. We discuss our goals and values as a provider and the importance that we provide superior support combined with an understanding and dedication unmatched by other providers.

We promote choice and control and like to leave the meeting feeling you have all the information required to enable you to make an informed decision about whether you would like to proceed with services. We encourage you to discuss your options with your support network including support coordinator, family, friends, or formal supports.

Stage 3 – Implementation:

So…. you’ve decided to receive support from our amazing team! This is exciting and we feel privileged to have the opportunity to support you.

Once you have made this decision, we will obtain the signed service agreement from you. We will establish a plan on when you wish services to commence and confirm we have assigned the right support person to join your team.

Stage 4 – Monitoring:

Our priority at ABCARE Disability Support is to provide the highest level of support consistently, help you reach your potential and achieve your goals.

In order to achieve this, we monitor our supports closely and maintain close contact to ensure that whilst receiving support you feel safe, and your needs are being met.

We maintain accurate records on how we are assisting you to achieve your goals. These records are reviewed regularly and updated as required.

We thank you for choosing ABCARE Disability Support. We look forward to working with you.

Engaging for Aged Care Services

What happens when you contact ABCARE Disability Support and would like to engage with our service:

Stage 1 - Engagement:

Your initial contact with ABCARE Disability Support will be with our experienced administration team. Our team will discuss the services we provide, what support service you are looking for and what we can do to assist you.

You will be provided with information regarding Trilogy Care and self-managing your home care package (SAVING YOUR FUNDS).
Brochures regarding Trilogy Care and information regarding ABCARE Disability Support will be emailed or posted to you for your review.
Once you have completed your enquiry and decide to proceed with our services, we will require the following information:


What services are do you require:

Stage within the Aged Care Package:

a) Yet to be assessed.
b) Waiting on Home Care Package approval.
c) Received Home Care Package.
d) Changing Home Care Package providers.

Stage 2 – Referral to Trilogy Care – Self Management:

ABCARE Disability Support is in partnership with Trilogy Care who will self-manage your package – saving you funding and enabling flexibility within your service.

Trilogy Care will be in contact with you within 24 hours once your referral has been submitted by ABCARE Disability Support.

Trilogy Care will arrange an onboarding meeting with you whereby you will form an agreement with Trilogy Care to manage your package. It is important to note this is not an assessment process.

Stage 3 – Meeting with ABCARE Disability Support:

As soon as you have signed up with Trilogy Care a team member from ABCARE Disability Support will meet with you briefly in person, in the comfort of your home to discuss your needs, preferences, get to know you a little and how to best match the right worker and support to you.

We take pride in building a team of familiar support people who will provide your service.

Stage 4 – Implementation of Service:

Lets get started! Whether it is cleaning, community access or personal care – our team will commence supporting you in your home and aiding you to remain independent, safe and active.

Stage 5 – Monitoring:

We pride ourselves in a personalised high standard of service with a hand selected team of workers who are skilled and trained.

Our administration team will check in with you on a regular basis to see whether you feel your needs are being met and you feel safe whilst we are supporting you.

Trilogy Care

ABCARE Disability Support –  providing Aged Care Services
in Partnership with Trilogy Care

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